We at Champs Fuel want your online experience to be enjoyable, simple, and successful. To that end, we have designed an easy and efficient ordering, shipping, and payment process to make your life simpler. We partner with multiple courier services like Bluedart, Aramex, FedEx, First Flight, Delhivery, and others to ensure timely delivery of your products.
Shipping Information
We offer FREE SHIPPING anywhere in India on orders of Rs. 500 and above. For orders below Rs. 500, a nominal shipping fee will be charged depending on whether the delivery is to a rural or urban area. Please allow 1-3 working days for your order to be dispatched.
Orders received on Sundays or public holidays will be processed the next working day. During peak times, such as holiday seasons, there may be slight delays in processing and shipping.
Please note that orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses may require additional time for delivery. At present, we are unable to ship outside India due to customs issues.
Order Cancellations
If a cancellation request is received after the order has already been processed, it cannot be canceled. Champs Fuel reserves the right to determine whether an order can be canceled, and the customer agrees to accept Champs Fuel's decision without dispute.
For perishable goods, if a cancellation is requested, the customer will be responsible for the cost of the products.
Cancellation by Champs Fuel
Champs Fuel reserves the right to cancel any order due to incorrect pricing or other reasons, even if the order has been confirmed and payment received. In such cases, a 100% refund will be issued, and the customer will be informed promptly.
If a non-delivery or late delivery occurs due to incorrect information provided by the customer (e.g., wrong address or recipient unavailability), any additional delivery costs incurred will be charged to the customer.
Replacement/Refund Policy
At Champs Fuel, we take strict measures to ensure that your items arrive in perfect condition. However, in rare cases where:
The item is damaged during transit
There is a manufacturing defect
A wrong item is delivered
We will gladly replace the item at no extra cost or issue a full refund. Requests for replacements or refunds must be made within 5 days of receiving the package. If the package shows signs of damage or leakage, we request that you do not accept it and return it immediately to the courier. Once the package is accepted, it cannot be returned.
No returns or replacements will be accepted after an order has been processed, except in the cases mentioned above.
To initiate a refund or replacement, please email us at info@Champsfuel.com with your Order Number and the reason for the request. Items sent for return/replacement without prior confirmation will not be accepted.
If a replacement item is unavailable, we will offer the customer alternative options, though the final decision will rest with the customer. In cases where the product is unavailable or not shipped, a 100% refund will be issued if the payment has been made.
Delivery Timelines
Champs Fuel aims to deliver products within 2-7 working days through third-party logistics providers. If the customer is not available at the delivery address, Champs Fuel reserves the right to cancel the order. Delivery times may be extended due to factors beyond our control, such as logistical issues, weather conditions, strikes, or unforeseen circumstances. In such cases, Champs Fuel will make reasonable efforts to notify customers via their registered email or mobile number about any delays.